Brett Snyder is the President and Chief Airline Dork of Cranky Concierge. Brett is (obviously) a proud airline dork and author of the award-winning consumer air travel blog The Cranky Flier. Brett became the youngest known travel agent at the age of 12, so he has been helping solve travel problems for well over half his life.

In his career, Brett has worked at US Airways, America West, Eos, and United, so he understands how the business works from the inside. Even though he worked in an office and not at the airport, his favorite memories involve his near weekly stints helping out at in the Phoenix operation when he was at America West.

For years, Brett has helped his family and friends to get out of sticky situations while traveling. He has finally decided to start helping the public.

Brett has developed a network of airline dorks, each of whom has been trained to provide excellent customer service to you. If you're not dealing with Brett and you ever have any problems, please contact Brett directly at brett@crankyconcierge.com.

The newest member of the Cranky Concierge team, Nicole Anderson, is also a proud airline dork and budding travel geek. In her younger days as an unaccompanied minor, she would collect timetables and create imaginary itineraries to pass the time. Now, she has become the go-to-girl for all of her friends' and co-workers' travel needs, creating real itineraries and getting them out of sticky situations. She is happy to now be the go-to-girl for the traveling public as a member of the Cranky Concierge Team. When Nicole is not working, she takes every opportunity she can to fly. This summer, she traveled to Bali, Indonesia. Due to her creative itinerary, she was able to take advantage of long layovers in both Singapore and Sydney to explore two great world cities.

You can reach Nicole at nicole@crankyconcierge.com