Brett Snyder is the President and Chief Airline Dork of Cranky Concierge. Brett is (obviously) a proud airline dork and author of the award-winning consumer air travel blog The Cranky Flier. Brett became the youngest known travel agent at the age of 12, so he has been helping solve travel problems for well over half his life.

In his career, Brett has worked at US Airways, America West, Eos, and United, so he understands how the business works from the inside. Even though he worked in an office and not at the airport, his favorite memories involve his near weekly stints helping out at in the Phoenix operation when he was at America West.

For years, Brett has helped his family and friends to get out of sticky situations while traveling. He has finally decided to start helping the public.

Brett has developed a network of airline dorks, each of whom has been trained to provide excellent customer service to you. If you're not dealing with Brett and you ever have any problems, please contact Brett directly at brett@crankyconcierge.com.

Dave Junco is the newest recruit and airline dork in training. He joined the Cranky team this summer as an intern to assist in day to day activities and to learn about the travel industry.

When he isn't taking your calls and answering your emails, he is a student in Long Beach. He studies English, but wants to keep his career options open, so he jumped at the chance to work and learn at Cranky Concierge when the opportunity came along.

In his free time he enjoys sports, particularly baseball, football and soccer, and loves going to the movies. He'll be happy to answer your questions and help you out when you contact Cranky.

You can reach Derek at dave@crankyconcierge.com

Derek Pugh is a proud airline dork, as well as a seasoned traveler and aviation buff. Growing up Derek was always fascinated by the ability to defy gravity that flight provides. He has utilized this ability to travel around the world and developed a deep appreciation for the cultures that he has been exposed to.

His travels have given him a wealth of experience in the travel industry and a reputation for being able to get himself and his family & friends out of tricky and seemingly impossible travel situations. Derek is happy to be a member of the Cranky Concierge team, and looks forward to helping the public have the best experience traveling; whether it is around the world, or across the state. While not traveling, Derek is an avid sports fan that loves to watch a game of ball, from little-league to professional sports, in his home states of Texas & California.

You can reach Derek at derek@crankyconcierge.com

Nate Vallier, is another proud airline dork and "retired" airline customer service rep. Nate brings 15 years of experience in the airline/travel industry, starting at the age of 16 working in a local travel agency, by the age of 19 as a supervisor at O'Hare for a regional airline, and by his mid 20s was a director with an airline. Despite airline travel benefits, he was active on a frequent flyer message board and provided assistance with mileage run planning. Nate's inside knowledge of ticketing, airline policies & procedures, and airline networks will help you when you need it the most. When Nate isn't busy watching over you, he turned in his elite frequent flyer status for a backpack & enjoys the trails in his home state of Alaska

You can reach Nate at nate@crankyconcierge.com