If you aren't satisfied that we've done everything in our power to try and help you, just ask for a refund of our service fees and you'll get it. Seriously. You don't even have to submit twelve copies via fax to Zimbabwe. Just email us within a week of the end of your trip at email@example.com, explain what happened, and we'll send you a refund.
Remember, we'll do our best to get you on another flight, but flights often sell out. If you think that we haven't tried our best to find every possible alternative, just let us know. We want everyone to be satisfied that they received good value from us.
If you purchased Cranky Credits and are unhappy with the service you received on a trip, just ask and we'll put the credits back in your account. We only issue cash refunds if you are unhappy with your first trip and you want the entire amount refunded.
You can read all of our terms and conditions here. (You won't find any surprises.)