Unique air travel assistance from a real live human.
Cranky Concierge is the unique air travel assistance service started by Brett Snyder, the founder of The Cranky Flier (winner of 10+ travel blog awards since 2007). 
Brett was named a 2011 Top Travel Specialist for urgent airline assistance by Condé Nast Traveler
Sign up and our staff of airline dorks will personally monitor your flights, watching for problems like delayed airplanes and weather at your destination. Cancellation or missed connection? Your concierge is already researching alternatives and can help you get rebooked.
We also have a full range of services to help you plan trips and we can even book flights, hotels and car rentals. We also offer custom Cranky Concierge programs for Small Businesses who want to take the worry out of travel for their road warriors.
Learn More Sign Up Now
Brett was named a 2011 Top Travel Specialist for urgent airline assistance by Condé Nast TravelerSign up and our staff of airline dorks will personally monitor your flights, watching for problems like delayed airplanes and weather at your destination. Cancellation or missed connection? Your concierge is already researching alternatives and can help you get rebooked.
We also have a full range of services to help you plan trips and we can even book flights, hotels and car rentals. We also offer custom Cranky Concierge programs for Small Businesses who want to take the worry out of travel for their road warriors.
Learn More Sign Up Now
For less than it costs to check two bags, you'll get all this . . .
Flight Planning
- Hunt for low fares
- Find the best onboard product
- *NEW* Book your travel for you
- Answer questions before you fly
Delay & Cancellation Assistance
- Search for creative alternatives to get you moving
- Look at other modes of transport if necessary
- Provide fast, personalized assistance at all times
- Find hotels and restaurants if you get stuck
Flight Monitoring
- Send preflight email with detailed flight information
- Follow your aircraft to find delays quickly
- Watch weather and research potential alternatives
- Notify friends and family of delays
Post-Trip Dispute Assistance
- Research what the airlines owe you
- Provide recommended airline contacts
- Assist in drafting complaints
Travel Product Discounts
inflight internet for free!- ExpertFlyer
- KVS Tool
- Click for details and more discounts
"The service was incredible."
"I will be a repeat customer."
Featured in the media:
Listen to one happy customer's story . . .
Micah E
Maine
Maine
. . . when a major midwest storm led to the cancellation of our flight, I received an email from Cranky almost immediately with the details of our rebooking.
Marshall J
DC Metro Area
DC Metro Area
